*Press Release*

If unlimited offers make you drool, if the gadget freak in you loves to type more than talk, and if the thought of not having email at your fingertips gives you pangs of separation anxiety, Globe Tattoo gives you the ride of your life with a new never-say-die deal that make mobile email virtually limitless.With hard work as your addiction and email as your drug of choice, Globe Tattoo UnliMAIL is the fix for you.  With Globe Tattoo UnliMail, you get unlimited email right on your mobile phone, and it’s totally free until March 31, 2010.

Globe Tattoo UnliMAIL lets you send and receive emails at home, on the beach, at the mall, or from anywhere else you like. Even email attachments can’t stop you; download or view them as you please with no hassles. And you can hook up with your current web-based inboxes like Yahoo! Mail, GMAIL, Windows Live, or your office Microsoft Outlook email. No smartphones, no laptops, no internet shops needed.  You can be the consummate professional, always in the know even while on the go.

re not just a phone service, not just an internet or email provider; we are an enabler, the brand that helps young people express who they are and enjoy every facet of their digital lifestyle. With Globe Tattoo our job is not just to put together offers that people will want to try. It’s also about blasting through the old limitations of calling, texting or emailing, and re-defining the experience so that Tattoo users get not just the best possible deal and a rich experience that really delights them and keeps them plugged into everything they love.”

Globe Tattoo has made mobile fun easier and more affordable than it’s ever been. Get Tattooed and get set for unlimited happiness. Text UNLIMAIL to 8888 to download the UnliMAIL application for FREE or visit www.globe.com.ph/unlimail for more info.

Experience the latest IT innovation while enjoying great offers and surprises as Samsung presents the I.T. Studio Mall Tour. Event will be held at the SM Cyberzone of SM City North EDSA from February 25 to March 3, 2010.

]]> http://www.lalaineski.com/2010/02/25/samsung-it-studio/feed/ 0 http://www.lalaineski.com/2010/02/01/san-miguel-corporation-enters-wireless-broadband-with-wi-tribe/ http://www.lalaineski.com/2010/02/01/san-miguel-corporation-enters-wireless-broadband-with-wi-tribe/#comments Sun, 31 Jan 2010 20:02:19 +0000 lalaine http://www.lalaineski.com/?p=757

There are already 4 wireless broadband internet in the Philippines: Globe (3G, WiMax), Smart (3G, WiMax?), Sun (3G), and Bayantel/MTI (WCDMA). Is there still room for another? San Miguel Corporation and the Qtel Group of Qatar has just launched another WiMax service in the country under the name wi-tribe.

San Miguel and Qtel have bought ailing Liberty Broadcasting Network and used the company’s license to offer wireless broadband in the country. Liberty Broadcasting Network claims that wi-tribe will be 3 times faster than current 3G technology.

wi-tribe is an international brand as there are also wi-tribe services in Pakistan and Jordan, both operated by Qtel under partnership with local companies.

More info about 4G:

• 4G is broadband that delivers true wired speeds without wires.
• 4G is faster because it has more bandwidth.
• 4G is completely portable so you can enjoy it in your office, so you can bring it to your favorite coffee-shop,  or your hang out.
• 4G is 3 times faster than 3G technology.
• 4G is the preferred broadband technology that will give you the richer,  pleasurable internet experience you truly deserve.

There’s still no information on wi-tribe’s signal coverage and subscription packages. You can check out their website for more updates.

(via Jepoy)

Want an alternative to all those wireless landlines in the market? Introducing, PATALK Prepaid Wireless Landline. It’s being offered by Multimedia Telephony, Inc. (MTI), a fully franchised Philippine Telecommunications carrier granted various licenses and authorities by the National Telecommunications Commission (NTC) and operates under the trade name Broadband Philippines.

They’re  one of the first to offer wireless internet access about 4 or 5 years ago under the name Airnet Personal Wireless Broadband. I remember reading somewhere that they have already merged with BayanTel around September 2007 so I was surprised when I learned about them offering wireless landlines again.

Anyway, I’m selling prepaid kits of PATALK. PATALK operates under a CDMA network so you need to buy a handset from me. Those GSM phones will not work. Well, the good news about PATALK is that the handsets are cheap and cheaper if you buy a bundle.

Features:

• Talk all you want with other PATALK subscribers.
• Unlimited SMS to all PATALK subscribers.
• Only P1.00/min. to call other landline networks
• Affordable per minute rates to cellular networks (P7.00/min Globe & SMART)
• No requirements needed to apply.-
• Calls from a landline number to a PATALK subscriber are FREE
• Portable
• Available in selected areas in Metro Manila
• P100 prepaid load valid for 30 Days! (comes pre-loaded with the handset)
• Internet capable (desktop model) with 128kbps

Available Units:

Available Bundles:

1. Combo A - ZTE X195 + ZTE WP960BD = P3,000 (you save P750)
2. Combo B – ZTE WP960BD + ZTE WP960BD = P2,000 (you save P1,000)

Interested? Send me an email, post a comment here or click the BUY NOW buttons below! Prices below include PayPal processing fees.

Combo A – ZTE X195 + ZTE WP960BD – P3,500 (PayPal price)

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Combo B – ZTE WP960BD + ZTE WP960BD = P2,500 (PayPal price)

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Handset Only – ZTE X195 = P2, 750 (PayPal price)

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Desktop Only – ZTE WP960BD = P2,000 (PayPal price)

September 10, 2009 – Admiral Overseas Corporation (AOC) has continually lived by the “art of colors” in bringing beauty to your digital lifestyle by offering a wide range of top performing CRT & LCD monitors and LCD TVs.

But more than this advancement in technology, AOC has maintained an environmental-friendly mindset towards gearing up for the preservation of resources. AOC being a green company have set the standards of manufacturing products that do not need to sacrifice quality performance and great display for energy efficiency.

“AOC is positioned to be one of the top global players in providing the best value display technology.”

AOC added to their widescreen LCD range monitors that bring green, entertainment, human-element life experience: 936Sw, 2236Vw and 2436Vw.

Highest Standard Awardee

Winning the EPEAT Gold Award, the AOC’s latest addition of visually striking new monitors has achieved the highest standard of “Green” monitor.

EPEAT is a system that evaluates electronic products through its environmental attributes so that purchasers may be able to assess their respective product choices.

“Desktops, laptops and monitors that meet 23 required environmental performance criteria may be registered in EPEAT by their manufacturers in 40 countries worldwide. Registered products are rated Gold, Silver or Bronze depending on the percentage of 28 optional criteria they meet above the baseline criteria. EPEAT operates an ongoing verification program to assure the credibility of the registry.” (epeat.net)

Low energy consumption

AOC Monitors require low energy consumption; it offers premium picture quality for graphics-intensive applications. These competitively priced high performance monitors have unique external design, framing the screen in a glossy piano black finish with sea shell texture and seamless controls to maintain the elegantly smooth exterior design.

When switched to Power Saving mode, the monitor only uses 50% of the power, this without affecting image quality and saving up to 104,000W per year. Up to 75% of the energy used in a typical LCD monitor can be saved while using the 936Sw compared to CRT monitors. Meanwhile, AOC’s market leading i-Bright technology reduces backlight CCFL for lower power consumption and less mercury substance. A USB connector is also conveniently placed for easier attachment of devices.

AOC 936 Sw

The 936Sw is a 19″ LCD Monitor, with analog D-sub input. It requires low energy consumption making it ideal for those looking for technology that shares their commitment to sustainable technology.

AOC 2236Vw

The 2236Vw is a 22″ LCD Widescreen HD Monitor, with both analog D-sub and DVI-D inputs. It has a super-fast response time, its wall-mountable and requires low energy consumption.

AOC 2436VW

The 2436Vw is a 24″ Class LCD Widescreen HD Monitor, with both analog D-sub and DVI-D inputs. It has a super-fast response time and it’s wall-mountable.

About AOC:

AOC was established in Taiwan in 1967. With long-term dedicated research and development, AOC today offers a wide range of top performing CRT & LCD monitors, and LCD TVs.

AOC witnesses tremendous growth in the recent years. On a year-to-year basis, AOC maintains an average growth of above 20% for the past consecutive 3 years. In 2008 alone, AOC shipped 8.4 million units of PC monitor and TV products, representing an annual growth of 20.8%. AOC achieved impressive sales performance in Asia Pacific & South America. AOC market share increased 2.1% from 12.2% in Y2007 to 14.3% in Y2008 in Asia Pacific, which IDC AP ranked AOC second in volume in Asia Pacific (ex. Japan) (Source: IDC AP non-bundled PC Monitor Tracker Q4 2008.

AOC is positioned to be one of the top global players in providing the best value display technology. Nowadays AOC offers not only a cold hardware, but also unique lifestyle feeling. AOC LCD monitor brings green, entertainment, human-element life experience. AOC-art of color, color you life.

Press release from ASUS:

Manila, Philippines – Now is the best time to show off your PC Building skills. ASUS, the world’s top motherboard and graphic card manufacturer will be holding a PC Building Competition dubbed as the ASUS Xtreme Domination: The Quest for the Fastest PC Builder starting this August 28 at the Mapua IT Center in Makati.

PC enthusiasts from the top IT schools and colleges will be competing with their PC building skills using ASUS products for a chance to win top-of-the-line hardware, a computer set for the contestant’s school and P10,000 cash during the finals on Nov.14.

To join, students of the selected schools will just need to register for the preliminaries during the PC Buyer’s guide roadshow in their schools. The besides from Mapua, Asus will also be holding the competitions at:

Sept. 4 Letran IT College, Manila

Sept. 25 University of the East, Recto

Oct. 16 De La Salle University, Taft

Oct. 30 DLS College of St. Benilde

The participants will be assembling the following hardware: Asus P5QPL-AM Motherboard, Asus EN9500 GT Magic Videocard, Asus clear chassis, Western Digital Hard Disk and will use the latest Microsoft Windows 7 OS.

Top three winners per school will receive Asus hardware, the top two, will also represent the school for the finals in November.

Through this competition, Asus hopes to gather all PC enthusiasts and refresh their interest in computer hardware.

Asus, known for their well-designed motherboards, will also be showcasing their Xtreme Design Motherboards during the event. These boards were specially designed to employ the best technology such as Stack Cool 3+, 2+2oz PCB design system that makes motherboards 17% cooler. This Xtreme Design technology makes Asus motherboards number one in performance, safety and reliability.

PC Buyer’s Guide, Microsoft Windows 7, Western Digital also gave their support for the event.

Who doesn’t know Lola Techie (that’s tet-chie) these days? She’s the techie grandma endorser of BayanDSL and has been “actively” promoting their services online via viral videos and social networking sites. Now, after showing the technical “prowess” of Lola Techie, Bayan has launched a new campaign called Teach Lola.

The Teach Lola campaign aims to teach the elderly how to use a computer and the internet.

Teach Lola, pioneers the drive towards encouraging the younger generation to take the first step to bridge the digital divide by teaching their grandparents how to get connected to the world through the World Wide Web.

Currently composed of a total of more than 20 volunteers coming from all departments in Bayan, Teach Lola begins the campaign internally with the grandparents of the Bayan employees. After being trained by Learn.ph—Bayan’s teaching partner for the advocacy, the Teach Lola team is set to lead upcoming session and events that are geared in bringing together grandparents and their grandchildren.

And with its thrust of letting the Filipinos voice be heard—even
the elderly—the telco, through Teach Lola, makes it possible for the elderly to not only have a voice in this nternet-driven society but also to bring grandparents and their grandchildren closer together by expanding their communication to more than just special occasions.

I just can’t imagine that one day, my grandma might be playing counterstrike or Mafia Wars but who knows. I’ve already taught her to use Yahoo! Messenger to chat with my aunt in Australia, maybe I’ll start teaching her Pet Society next time.

I wonder if Bayantel’s Lola Techie is really a techie. Because if she really is, then the guys handling her Facebook or Plurk accounts should have replied to Jepoy’s request for GameOPS Featured Gamer interview more than a month ago. If not, then she might as well clearly represent BayanDSL’s current service: SLOW.

ONEcall, another first from Globe, is a unique and specially designed business communication solution for corporations and SMEs. The first of its kind in the Philippines, ONEcall is a mobile office phone system that synergizes the functionality and sophistication of a PBX phone system with the reach and flexibility of mobile phones.

With ONEcall, companies could dramatically boost customer service and/or specific operations by routing incoming calls to the mobile phones of their employees or other intended recipients.

Unlike traditional phone systems that demand an upfront investment, ONEcall does not charge you or your company any hardware, software, cabling, or installation fees. Maintenance fees likewise do not exist.

ONEcall is the business phone system you’ve been waiting for – no hardware, no software and no hassle!

Maximize the use of your company’s existing Globe mobile phones, and deploy a reliable phone system for your business today!

Globe has an exclusive arrangement with GoHello to provide ONEcall in the Philippines. GoHello is Europe’s leading ALLmobile, operator independent phone system for business, with offices in Copenhagen and London, and a development centre in Prague.

What is ONEcall?

The first of its kind in the Philippines from Globe, ONEcall is a mobile office phone system that combines the functionality and power of a PBX phone system with the reach and flexibility of mobile phones. Companies could dramatically boost customer service and/or specific operations by routing incoming calls to the mobile phones of intended recipients. Unlike traditional phone systems that demand an upfront investment, ONEcall does not charge you or your company any hardware, software, cabling, or installation fees. Maintenance fees likewise do not exist.

Do we get direct dial numbers with ONEcall?

Your mobile phone becomes your direct dial with ONEcall. That way your customers and business partners could connect with you instantly wherever you are.

How does ONEcall work?

Each employee has a single phone, whether it’s their Globe mobile or a Globe desktop GSM phone, that is connected to an easy to use web-based switchboard providing all the features of a high end telephone system without any of the hassle. Calls go straight to employee mobiles, so your customers can reach you the first time they try.

What is the typical flow of calls using ONEcall?

1. A 3rd party calls a Globe landline number assigned to your company.
2. Caller is greeted by a customizable voice response system, or IVR.
3. Caller chooses a specific number. (e.g. 1 for Sales, 2 for Customer Service, 0 – reception)
4. Call is immediately transferred to the mobile phone of the intended recipient.

What does my business need to have to get started?

Technically, nothing.  Except for a mobile phone for each employee and an Internet connection to connect to a secure web-based switchboard.

You mentioned a Globe landline component.  Isn’t ONEcall supposed to be a “mobile” phone system?

For several reasons, we realize that most of your customers would still prefer to contact you on your landline (or trunk line), so we’ve included a virtual landline in the subscription package.  By calling this main number assigned to your company, your customers could immediately and conveniently reach you or other personnel on your/their Globe mobile phones. Since it’s “virtual” there is no hardware/handset device (i.e. no additional cost).

All mobile phone extensions are linked to a web-based switchboard.   How does this work?

After selecting and enrolling Globe mobile phones under ONEcall, these now become/operate as extensions.  From day one, all incoming calls would be managed by an electronic switchboard that is accessible via the Internet.  You may choose to have a receptionist manage the switchboard particularly for more complex type of operations.

When your customer calls in and decides to go to the operator/reception, the call rings the mobile phone of the receptionist.  The receptionist answers and asks the caller for the person he/she wants to speak with.  The receptionist could either transfer the call immediately, or place the caller on hold in order to contact the intended party (on his mobile phone) first.

Could I use multiple receptionists? How do I distribute the calls among them?

Yes. Calls to your main (landline) number are forwarded to the receptionists that are signed on to the ONEcall Switchboard and are ready to take the call. You can select the order in which the receptionist receive the calls and whether the calls should be distributed evenly among the receptionist, or you can list them in order of priority.

Does my company always have to be connected to the web-based switchboard to receive calls?

No. Once you’ve set up your configuration, default routing of incoming calls would be handled by an automated voice response system (i.e. IVR).  The IVR could be adjusted anytime through a web-based control panel that could be accessed by you or your assigned company representative.

How much does ONEcall cost?  What does a subscriber have to pay for?

Typically, a ONEcall subscriber pays for two (2) components of the service: i) Business Line, and ii) License per seat.

What is the “Business Line” for?

Upon subscription, the Business Line includes the virtual landline and license for one (1) Seat.  The virtual landline is the landline number assigned to your company.  This landline number, in turn, is what your customers and other third parties dial or call to speak with you/your employees.  “License for one (1) Seat” refers to the enrollment of one (1) existing/new Globe Business postpaid mobile number, which functions as your first extension.

What is the “License per Seat” for?

A license fee is charged for every existing/new Globe mobile phone that is registered as an extension of the ONEcall service.

Could I enroll any type of Globe mobile number as an extension?

Yes.  You may enroll any Globe postpaid and/or prepaid mobile number.  You may also enroll Touch Mobile (TM) numbers if you wish.

Could I enroll non-Globe mobile numbers as extensions?

No.  ONEcall supports only Globe mobile numbers.  If non-Globe mobile numbers are enrolled, these would not be accepted during the registration process.

Are there a minimum number of seats required for each subscription?

Yes.  The minimum number of seats is five (5), which is equivalent to five (5) licenses per month.  These five seats, in turn, could support five (5) Globe mobile numbers at any time.

Does that mean I could interchange the mobile numbers enrolled per seat?

Yes.  You may do so at any time at no additional cost.  ONEcall subscribers pay for licenses per seat.  Subscriptions of mobile phones enrolled in the service are treated independently.

Once (mobile) extensions are in place, is there an option to lower call costs for these extensions?

Yes, you have two options.  First, you may opt to apply, at no additional cost, for a special Business Loop (Bloop) rate of P2.50 per minute.  This special Bloop rate applies to any calls made between extensions/mobile numbers enrolled under ONEcall.  The minimum requirement is that all extensions/mobile numbers are Globe Business registered numbers.  Second, you may subscribe to DUO for all the postpaid mobile subscriptions enrolled under ONEcall.  Ask your Account Manager for details on each option.

Could I increase the number of seats/licenses at any time?

Yes.  Contact and make a request with your account manager.

Could I get just the Business Line?

No.  ONEcall subscription comes bundled with Business Line plus support/licenses for other seats.

Is there a lock-in period for ONEcall?

Yes, each ONEcall subscription has a holding period of six (6) months.

Are there other services that could be bundled with ONEcall subscription?

Yes.  Since ONEcall is a business phone system, it allows subscribers to add other relevant services such as electronic fax (eFax) and electronic voicemail (eVoicemail).  These services are sold separately.

Describe the billing process.

As a distinct service, ONEcall has its own separate bill.  For the convenience of clients, ONEcall comes in just one (1) bill.   At the end of each month, the bill for the postpaid plan enrolled under the Business Line lists the MSF for the Business Line plus the MSF corresponding to the number of licenses/seats purchased.

How many billings can a typical company expect?

Assuming a company subscribes to ONEcall, and all the mobile extensions enrolled (assume 5) are postpaid plans:

• One (1) bill – for ONEcall
• Five (5) bills – for five postpaid plans

In what areas is ONEcall available?

At the moment, ONEcall could only be offered to companies duly registered in Manila and Cebu. For Cebu, ONEcall will be available on 15 July 2009

Are there extra charges on the Primary number and/or enrolled extensions that are on International Roaming (IR)? What happens if these mobile numbers are abroad?

Yes. When calls are routed through ONEcall to both the Primary and enrolled mobile extensions while these are using International Roaming (i.e. abroad), each affected mobile will be charged corresponding International Roaming rates. The rate would depend on the country the respective mobile numbers are in at the time of the call(s).

Will the IR be charged even during the free trial period?

Yes. When applicable, International Roaming (IR) charges will apply during the trial period. IR service is considered separate from ONEcall service.

My free trial has expired.  How do I subscribe to the permanent service?

Contact your account manager.  Or call us at +632 730 1288.  Our Customer Service representatives will help you get in touch with our Sales team.

Could I subscribe to the full service before the free trial is up?

Yes.  Contact your account manager.  Or call us at +632 730 1288.  Our Customer Service representatives will help you get in touch with our Sales team.

I was informed that there is a free 7-day trial for ONEcall. Is this true?

Yes. All interested subscribers are encouraged to try out the service by visiting the ONEcall website at http://globe.com.ph/ONEcall.Once there, users simply need to click on “free trial” and register details. After registering, users will receive an email for confirmation.Once details have been confirmed and remaining instructions carried out, users may start using the ONEcall service for free.

When does the free trial start?

The free trial starts as soon as the registration process and appropriate email confirmations have been satisfied.

Is the registration process easy or complicated? I am not techie.

You need not be a techie to set-up the trial. Once you click on the “free trial” the website will guide you throu each step of the required registration and set-up procedures. The whole process could be done in 10 to 15 minutes.

What are the requirements?

All you need are the following:

• One (1) Globe mobile number that will act as the receptionist or Primary number – this mobile number will be assigned a Main (landline) number which may be used by any third party to contact you.
• Additional ten (10) mobile numbers or less than that would act as the extensions

What’s a Main number? And what is it for?

The Main number is a landline number that would be tagged to the mobile number you enrolled as the receptionist or Primary line. The Main number is the contact number you broadcast to third parties in case they need to reach you. When a third party calls the Main number, the primary /receptionist’s mobile phone you enrolled will ring (this will also appear in the ONEcall Switchboard). From there, calls from the third party may be forwarded to any of the extension mobile phones enrolled.

What happens after seven days?

After the seventh (7th) day, the free trial shall cease. There will be no residual impact to any of the mobile phones/plans you’ve enrolled. Also any unused minutes will be forfeited, but at no expense or liability to the end user.

What if I would like to end my free trial before the seven days?

You may end your free trial before the seven days are up. Simply cease using the service. Also any unused minutes will be forfeited, but at no expense or liability to the end user.

You mentioned unused minutes. Does this mean that the trial is not just in terms of days? Is there a usage component to the free trial?

• Yes. There are usage limitations during the free trial. These are:
  • Maximum allowable inbound calls received – 1,000 calls
  • Maximum number of inbound call seconds – 100,000 seconds (equivalent to 1,666 minutes)
  • Maximum length of call for each inbound call received – 100,000 seconds (equivalent to 1,666 minutes)
• Once any of these limits are reached, whether or not the seven days is up, the free trial shall cease.

How do I know that I am about to reach or that I’ve already reached the set limits for the trial period?

The number of days available for free trial is indicated in the ONEcall Control Panel.

During the trial period, could I send SMS to the enrolled mobile extensions?

Yes, but only to enrolled mobile extensions.

Is there a limit to the number of messages that could be sent to the enrolled mobile extensions?

Yes. During the trial period, you may send up to a maximum of 100 SMS or text messages.

Will reaching the SMS limit of 100 messages stop the free trial?

No. Only the set limits in terms of (inbound) calls would affect the duration of the trial.

Could the free trial be extended at any time?

No. Free trial periods may not be extended whether or not the set limits (i.e. days, minutes) have been reached.

May I use previously enrolled numbers for another trial?

No. Once a mobile number (postpaid or prepaid) has been enrolled under a trial set-up, that number is tagged and cannot be used for a separate existing/potential trial.

Ok, I’ve signed up – now where do I start?

ONEcall is made up of 2 parts – the Control Panel and the Switchboard. The Control Panel is where you add employees, define groups, choose music on hold, select your office hours, and more. The Switchboard is used by receptionists to handle incoming calls.

What if I’ve forgotten my password to the Control Panel?

On the login page select Forgot Your Password to request a password reminder that will be sent to your email.

Where do I get the ONEcall Switchboard?

Simply login to the Control Panel, go to the Support section and then select Install ONEcall Switchboard. There are two versions to choose from – a web-based version with basic functionality and a software based version with full functionality.

How do I add an extension/employee?

Select Employees in the menu. Click the Add button and type in the employee details. Click Apply changes when you are done. The employee is immediately displayed in the Switchboard.

Can I create new groups?

Select Employees in the menu. Click the Add button and type in the employee details. Click Apply changes when you are done. The employee is immediately displayed in the Switchboard.

Can I change the predefined groups?

Yes. In the Groups page select the predefined group and use the member selector to change who is part of the group. You can also change the name of a predefined group: simply type a new name and click Apply changes.

How do I set my opening hours?

On the Reception page, choose the Office Hours tab, and select the opening and closing hours for each day of the week. When you are done press the Apply changes button. The changes will take effect immediately.

We are open 24h – how do I set this up?

On the Reception page, choose the Office Hours tab. Select the “Always open” entry.

How do I change the way calls are distributed among my receptionists?

Calls to your main (landline) number are forwarded to the receptionists that are signed on to the ONEcall Switchboard and are ready to take the call. You can select the order in which the receptionist receive the calls and whether the calls should be distributed evenly among the receptionist, or you can list them in order of priority.

What does the caller hear when calling us outside our opening hours?

The caller will be greeted and asked to call back.

What happens when we get a call and the receptionist is busy?

If there are no available receptionists then incoming callers are placed on hold listening to music. You can configure the maximum number of calls you want to have waiting. Via the Receptionist tab, you can also select a fallback number for when no receptionist is logged in.

s there a User Guide for the ONEcall Switchboard?

Yes, simply login to the Control Panel, select Support and then select Documents and Tools.

How do I search for groups and colleagues?

You can easily look up groups and colleagues using the search fields in the panel headings. You search for groups from the search field at the top of the group overview, and you search colleagues from the search field at the top of the user list. You can search with letters and numerals. Enter your search criteria, and press ENTER.

Is there an easy way to include an employee’s email address in a phone message?

By using the mouse in the information overview panel you can select text fields and cut and paste them into e.g. a text message (SMS) or an e-mail.

How do I see all users / Is there a home button?

In order to reset the group overview and the user list to the default state you can either click the “Show all” icon in the main toolbar. The list of groups and the list of employees will then be sorted alphabetically.

Can I see a list of calls I have handled?

The arrow to the right of the Number field shows the call history: click on the arrow, and a list of the latest calls and text messages appear. Choose from the list to fill out the Number field to easily redial or dial back.

Can I resend a phone message?

The History-button can be used to resend a text message, either to the same recipient or to a new recipient.

How do I write efficient phone messages?

If you write a telephone number in the message, the recipient can dial the number directly by clicking Dial on his mobile phone. Write “Call Pedro at +639171234567″ rather than just “Call Pedro”. Remember to insert appropriate prefix/area code (if necessary) and leave out spaces.