I’m a loyal subscriber of Sun Cellular ever since they launched their service in 2003. I was part of the few people who beta-tested their network during those days. Unfortunately, these people don’t care about loyalty. The only thing they want is profit.
I’ve been re-loading my Sun Cellular prepaid sim with P150 text unlimited every month, and just recently the P200 text unlimited variant. I made a mistake this afternoon, instead of converting my prepaid load to Text Unlimited P200, I sent the keyword for Text Unlimited P150. I immediately asked their hotline to cancel my transaction, but instead they gave me cold answer that goes something like this –> “We have your load and you’ll never get it back!”
In other words, they won’t cancel my transaction even though I’ve been a regular user since 2003 and the transaction happened a few minutes before I called their hotline.
Ma’am, we apologize however, once you have converted your load, it is no longer possible to cancel the registration. Also, please be informed that the transaction is self-initiated that triggers the system to convert your load, thus the system automatically capture the type of load you purchased. Thank you.
I encountered a similar problem with Globe Telecom a few years ago and I got my prepaid credits back a few minutes after I called their hotline. Globe even added P250 as a way of saying sorry.
This is not the first time I had problems with Sun Cellular. Their customer service is so bad I don’t even know why I am still a subscriber. Maybe because of their cheap rates. But cheap rates come with a price. Poor service. Poor customer relations.
Then just this afternoon, I learned about Globe Telecom’s new BlackBerry Plans for Christmas. For almost the same amount I am spending on Sun Cellular, I can get a free BlackBerry phone and unlimited mobile surfing. I can even get consumable credits if I get a slightly higher plan.
Most of my friends are on Globe Telecom more than half of them are on BlackBerry. For as low as P599 a month, I get a free BlackBerry phone and unlimited mobile internet. With that, I am no longer limited to SMS. I can send them messages and pictures via BlackBerry Messenger. I can update my Facebook and Twitter accounts.
Unlimited Internet. Unlimited Messaging. Unlimited YM. AND A FREE PHONE! Isn’t that exciting? These are way better than the crappy SMS of Sun. Unlimited nga sila na mura, hindi naman dumadating mga messages!
I’ll be checking out Globe’s BlackBerry offers this Saturday, Christmas Eve. I might as well get one as a gift for myself after years of suffering with Sun. Save me Globe! Save me from Sun!
Details of the Globe BlackBerry My Super Plan UnliSurf Combo:
Subscribe now to My Super Plan UnliSurf Combo, from 599 to 2499, to get any of these amazing BlackBerry offers with free Globe services:
BlackBerry Curve 8520
FREE at UnliSurf Combo Plan 599 with unlimited mobile surfingBlackBerry Curve 3G 9300
FREE at UnliSurf Combo Plan 999 with:
• unlimited mobile surfing
• P400 consumable amount
• 1 freebie from A to C, EBlackBerry Curve 9360
FREE at UnliSurf Combo Plan 1799 with:
• unlimited mobile surfing
• P1,200 consumable amount
• 3 freebies from A to C, EBlackBerry Bold 9780
FREE at UnliSurf Combo Plan 2499 with:
• unlimited mobile surfing
• P1,900 consumable amount
• 5 freebies from A to C, EHandset pricing for all plans:
Freebie choices:
A – 10 min calls and 200 SMS to Globe/TM
B – 5 min calls and 25 SMS to other networks
C – 20 mins IDD calls and 10 ISMS to 10 destinations**
E – Unlimited calls and text to one Globe/TM number
** US, Canada, Guam, Hawaii, Alaska, Singapore, Hong Kong, China, Taiwan, ThailandPromo period is from December 1 to 31, 2011. Per DTI-NCR Permit No. 9409, Series of 2011
Available for new Globe Postpaid line applications only.
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December 22nd, 2011 at 4:07 pm
ano requirements sa globe.. very interested
[Reply]
February 20th, 2012 at 11:55 am
Nice globe !!
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